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Frequently asked questions

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HELM True Wireless Most Common Questions

  1. Remove the headphones from the charging case.
  2. Take the RIGHT earpiece gently push and twist the earpiece clockwise so the ear hook slides under the outer ear fold (helix). It should feel snug with audible seal. Do the same for the LEFT earpiece.
  3. Locate the Smart Button on the RIGHT earpiece - hold the earpiece with your thumb and middle finger. Press and hold the smart button with your index finger for 3-5 seconds until you hear “HELM ON”.
  4. Turn on the LEFT earpiece by holding the smart button until the prompt “HEML ON” then wait 3-5 seconds until the prompt “Connected… Pairing”
  5. Now go to your devices Bluetooth connection window and select “HELM True Wireless R”. This will complete the pairing process when you hear "HELM Pairing Successful" "Second Earpiece Connected"

Note: After the initial pairing, the next time you turn on your earbuds they will automatically connect to the same device quickly and you will hear the prompt “connected”

Note: You must be wearing the headphones or holding them close to your ears to hear the voice prompts.

Start with both ear pieces turned off. Press and hold both smart buttons at the same time for 15- 20 seconds. While holding the smart buttons you will hear "HELM on” and some beeps. Once you hear "pairing successful” open your Bluetooth device menu and select HELM True Wireless R.
Press and Hold the Right earpiece Smart Button for 3-5 seconds.

The headphones charge while they are in the case. To charge the headphones:

  1. Place the left earbud and right earbud in the case, you will feel the magnet lock in each earbud.
  2. Press the center button (quick press), you will see the earbuds light up red indicating they're charging and on the outside of the case will display how charged the case is showing up to 4 blue lights (full case charge is all 4 blue lights).

    Note: Once earbuds are fully charged their light will turn blue. Typically the left earbud will be fully charged first and after both earbuds are fully charged the case will turn off.

Allow up to two hours to fully charge your headphones. A full charge provides an average play time of 3 hours based on an average volume level between 50% to 60%.
Yes, as long as the charging case battery has a charge. The case will also charge your earbuds while plugged in.

The HELM portable case will store and charge your headphones when not in use.

CAUTION: Use this product only with an approved power supply which meets local regulatory requirements.

  1. Connect the small end of the USB cable "Micro USB" into the female connector on the left side of the charging case.
  2. Connect the other end into a USB wall block (not provided) or in to USB port on a computer that is powered on.
Portable case charging time
  • Allow up to two hours to fully charge the case
  • When the headphones are inside of the case, charging time varies
  • When the case is fully charged, you can charge the headphones up to four times
Checking the case's battery level

Press the button on the front of the case. The battery level indicators glow for three seconds. The indicators glow according to the battery level as follows:

  • If all four colored indicators glow solid blue, the battery is fully charged
  • If only one indicator glows solid blue, the battery is low and should be charged soon.
The HELM True Wireless headphones have been designed to be durable enough to withstand sweat, rain and mud. They are not designed for full submersion in water.
Start with both ear pieces turned off. Press and hold both smart buttons at the same time for 15- 20 seconds. While holding the smart buttons you will hear "HELM on” and some beeps. Once you hear "pairing successful” open your Bluetooth device menu and select HELM True Wireless R.
YES - Single Earpiece Mode allows you to pair just the left or just the right earpiece.
Power on only one of the earpieces, either the Left or Right, open your devices Bluetooth menu and select the HELM True Wireless R or L based on which earpiece you powered on.